Privacy Policy

AureHerb ("we", "us", or "our") operates www.aureherb.com. This Privacy Policy explains how we collect, use, and share personal information when you browse our store, create an account, place an order, or contact us.

Information we collect

We may collect:

• Account details such as name, email address, phone number, and password (if you register with email/password).
• Order and shipping details such as delivery address, order contents, and payment method (including cash on delivery information).
• Support messages you send us by email, WhatsApp, or other channels.
• Basic technical data such as browser type, device information, and pages visited, used to keep the site secure and working.

Google sign-in

If you choose Continue with Google, Google shares limited profile information with us (typically your name and email address) so we can create or sign you into your AureHerb account. We do not receive your Google password. You can disconnect Google access from your Google Account settings at any time.

How we use your information

• To process and fulfill orders, including delivery and updates.
• To create and manage your customer account.
• To respond to questions, returns, and support requests.
• To improve our website, products, and customer experience.
• To detect and prevent fraud or misuse of our services.

How we share information

We do not sell your personal information. We may share information with trusted service providers who help us operate the store, such as:

• Hosting and infrastructure providers
• Email and notification providers
• Shipping and courier partners
• Payment or authentication providers (including Google for SSO)

These partners may only use your information to perform services for us and must protect it appropriately. We may also disclose information if required by law.

Cookies and sessions

We use cookies and similar technologies for essential functions such as keeping you signed in, remembering your cart, and maintaining site security. You can control cookies through your browser settings, but some features may not work if cookies are disabled.

Data retention

We keep personal information for as long as needed to fulfill orders, maintain accounts, meet legal or accounting requirements, and resolve disputes. When information is no longer needed, we delete or anonymize it where reasonably possible.

Your choices

Depending on applicable law, you may request access to, correction of, or deletion of your personal information. You may also ask us to update your account details or close your account. Contact us using the email below and we will respond as soon as reasonably possible.

Children

Our store is not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will change when we do. Please review this page periodically.

Contact us

For privacy questions or requests, email info.aure.herb@gmail.com.